HERE'S THE THING YOU SHOULD KNOW:
We do not mass produced our products. Our items are made in small special order production. Please note at this time, our return policy only allows for exchange or store credit. For shipping dates on preorder or made to order items please check item description to see shipment dates or click the chat box to see ask when your item will ship specifically.
It usually takes about 1-2 business days for us to process your order. Made to order items take up to 7 days. We'll send you a shipping confirmation email with your USPS/UPS tracking number. Please allow up to 48 business hours (excluding weekends, holidays, and sale days) to process your order. To check on our current processing time, please click the box at the bottom of the page for a live chat from our staff or e-mail email@example.com.
Once the order has processed, Shipping Options are as stated below;
UPDATED SHIPPING NOTE: (shipping carriers no longer guarantee priority or express air services, please note there may delays on these services)
U.S. SHIPPING & HANDLING COSTS
- Standard 5-7 business days. $14.00
- Express 3 business days. $18.95-21.00
- Next Day Air 2 business days (may be limited in certain areas)
At this time, we do not ship to P.O. Boxes. Please note our processing time is not included in shipping time elected by user.
You may elect to cancel an order within 5 hours of making the order. Once a order ships no refund or cancellations cannot be made.
ABOUT OUR ITEMS:
Our items are special order pieces. Every piece made is made in limited units only. Each pieces is uniquely designed energetically for our customers. Please take your time when ordering and ask us questions, we are here to help you.
Preorders give our customers the opportunity to reserve an item before it arrives to our warehouse. When purchasing an item on preorder you will be charged in full at the time you place the order. Please note that the preorder delivery date is the date we expect the item in our warehouse. Upon receipt to our warehouse we ship the item to you. This date is an estimated date. We are unable to guarantee delivery dates for preorder items due to unforeseen delays by the manufacturers. Please know that we cannot control the dates that are given to us by the manufacturers. Preorder items are sold on a first come first serve basis. We will accept cancellations on preorder items. If for some reason we cannot fill your order we will issue a full refund
U.S. FAQ SHIPPING QUESTIONS
We Ship from our warehouse in Los Angeles, Ca.
CAN I TRACK MY ORDER?
As soon as your order ships, we'll send you a shipping confirmation email that will also contain your tracking information.You also have the option to receive updates by text at time of checkout.
Please contact Client Services at 877.320.5877 with any questions regarding your order.
WHICH SHIPPING CARRIER WILL DELIVER MY PACKAGE?
Depending on where you live and which shipping method you chose, we will use USPS and a combination of UPS.
WILL I BE REQUIRED TO SIGN FOR MY PACKAGE?
All orders that are shipped using USPS require a signature upon delivery. In addition, all orders that are over $300 will also require signature delivery. Occasionally a signature may be required for orders under $300 delivered by USPS or UPS, at the driver's discretion. At this time there is no way to require a signature upon delivery for orders under $300. If your order is under $300 and you are not home when it arrives, our carrier will take care to place your package in a discreet location.
WHAT HAPPENS WHEN A PACKAGE IS LOST?
*Please note, we are not responsible for packages that show a valid proof of delivery.** But, In the event that a package is validity of being lost. We will resolve the matter appropriately on a case by case matter.
We accept Visa, MasterCard, Discover and American Express credit card payments. We do not accept personal checks, money orders or direct bank transfers. Note your account will be charged at time of purchase.
TROUBLESHOOTING FAILED AUTHORIZATIONS & PAYMENT DECLINES
To protect your security and privacy, your bank cannot provide Shop Notice Magazine with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.
Our Customer Service Team can help you:
- Verify if you entered your billing and shipping information correctly on your order.
- Provide information on backorder product
Here are steps you can take to resolve some known payment issues:
Please make sure that the billing zip code matches the credit card zip code being used at time of purchase.
• Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? Have you had a name change? If so, come back online and re-place the order ensuring the billing information is exactly as is stated on your billing statement.
• Make sure that the security code is entered correctly. Security codes can appear in different spots on different types of cards. Please see below for specific location by card type.
Contact your bank about payment security policies.Your bank may flag any unexpected activity on your account. This includes first-time orders and high-value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
Contact your bank about payment authorizations, reserved funds and charges. When you place an order with bebe, we contact your card's issuing bank to confirm that your credit card has a valid number and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase. Some banks have been known to hold these authorizations for 7-10 business days. If your payment is being declined due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations and request that they remove any extra authorization to free up funds in your account.
Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to place a new order with another card.
Please note: We do allow for merchandise to over sell on our site. Or in some examples merchandise that is for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and we'll ship them to you as soon as supplies are replenished. We do our best to keep these dates accurate, but please be aware that in some circumstances we may experience delays. If you need to find out if an order is back-ordered please e-mail us.
If your order contains a mix of in-stock items and backordered items and you select Express Shipping, we will only be able to apply the expedited shipping to the in-stock items. Backordered items cannot be expedited and will ship via Standard Shipping when they arrive. You will not be charged any additional shipping fees when backordered items ship.
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